Ian Galope
Freelance Information Technology Consultant | CompTIA Security+, B.S. in Computer Networks & Cybersecurity
Contact:
galopeian@gmail.com
Summary:
Motivated IT professional (B.S. Computer Networks & Cybersecurity, CompTIA Security+) with hands-on experience provisioning and imaging endpoints, triaging tickets, and supporting Windows and Linux environments. Practical use of Altiris, Spiceworks, ConnectWise ScreenConnect, and Imprivata SSO. Skilled with Active Directory / Microsoft Entra, Windows 365, basic PowerShell automation, and CIS-based endpoint hardening. Seeking an endpoint support technician within the healthcare space to mitigate cybersecurity vulnerabilities while delivering comprehensive IT support solutions.
Experience:
Freelance
Information Technology Consultant
June 2024 - Present
Germantown, Maryland
- Troubleshooting and resolving email and connectivity issues for small business clients, restoring productivity and reducing support escalations.
- Automated calendar and workflow integrations within Gmail and Google Workspace to improve scheduling efficiency for client teams.
- Upgraded and repaired legacy systems, applied security and software updates, and documented configuration changes to extend device lifecycle and usability.
NACCHO
Information Technology Associate
June 2025 - July 2025
Washington, District of Columbia
- Resolved 31 technical support tickets via Spiceworks and ConnectWise ScreenConnect for Microsoft 365, Outlook, Zoom, and Windows 11, improving user productivity and reducing repeat incidents.
- Provisioned, imaged, and configured 18 laptops for multi-day conferences and standardized OS images to ensure consistent performance and faster deployment.
- Maintained and tested AV systems across 6 conference rooms and performed daily monitoring of 6 networked printers, ensuring meeting readiness and minimizing downtime.
- Managed onboarding and offboarding for 100+ employees: account provisioning in Active Directory/Microsoft Entra, data wiping, badge printing, enforcing security/compliance checklists.
PCR SYSTEMS
I.T. Help Desk Technician
February 2025 - April 2025
Washington, District of Columbia
- Performed system imaging and deployment for 50+ desktop PCs in a hospital environment using Altiris, accelerating rollouts and ensuring configuration consistency.
- Configured Imprivata SSO and validated department-specific access controls to maintain secure clinician workflows.
- Installed and tested workstation cabling and hardware to guarantee reliable network connectivity for critical hospital systems.
Education:
University of Maryland Global Campus
Bachelor of Science - BS, Computer Networks & Cybersecurity · (October 2021 - December 2024)