Ian Galope
Freelance Information Technology Consultant | CompTIA Security+, B.S. in Computer Networks & Cybersecurity
Contact:
galopeian@gmail.com
Skills:
- Homelab:
- Configured Imprivata SSO and validated department-specific access controls to maintain secure clinician workflows.
- Installed and tested workstation cabling and hardware to guarantee reliable network connectivity for critical hospital systems.
Experience:
NACCHO
Information Technology Associate
June 2025 - July 2025
Washington, District of Columbia
- Resolved 31 technical support tickets via Spiceworks and ConnectWise ScreenConnect for Microsoft 365, Outlook, Zoom, and Windows 11, improving user productivity and reducing repeat incidents.
- Provisioned, imaged, and configured 18 laptops for multi-day conferences and standardized OS images to ensure consistent performance and faster deployment.
- Maintained and tested AV systems across 6 conference rooms and performed daily monitoring of 6 networked printers, ensuring meeting readiness and minimizing downtime.
- Managed onboarding and offboarding for 100+ employees: account provisioning in Active Directory/Microsoft Entra, data wiping, badge printing, enforcing security/compliance checklists.
PCR SYSTEMS
I.T. Help Desk Technician
February 2025 - April 2025
Washington, District of Columbia
- Performed system imaging and deployment for 50+ desktop PCs in a hospital environment using Altiris, accelerating rollouts and ensuring configuration consistency.
- Configured Imprivata SSO and validated department-specific access controls to maintain secure clinician workflows.
- Installed and tested workstation cabling and hardware to guarantee reliable network connectivity for critical hospital systems.
Datawatch Systems
Central Station Operator
November 2016 - August 2020
Bethesda, Maryland
- Monitored and triaged building access calls and alarm signals, applying permission hierarchies and standard operating procedures for rapid, accurate responses.
- Automated calendar and workflow integrations within Gmail and Google Workspace to improve scheduling efficiency for client teams.
- Upgraded and repaired legacy systems, applied security and software updates, and documented configuration changes to extend device lifecycle and usability.
Education:
University of Maryland Global Campus
Bachelor of Science - BS, Computer Networks & Cybersecurity · (October 2021 - December 2024)